Billing and Payments
PARENT INFORMATION
Things to Know About Billing and Payments at Neptune Swim School
We’ve designed our billing and enrolment system to make things simple and fair for all families. Here’s what to keep in mind:
Your Spot is Guaranteed
Once you’re enrolled, your lesson time and day are yours to keep each week — no need to rebook — until your child is ready to move up or you request a change.
Make-Up Lessons
We understand that life happens! If your child is unwell or unable to attend a class, you’re eligible to book a make-up lesson (conditions apply). Just let us know in advance and we’ll guide you through the process.
Missed Lessons
Unfortunately, we’re unable to offer credits or refunds for missed or unused lessons. Our make-up system is there to help keep your child on track if something comes up.
Active & Creative Kids
Neptune Swim School is proud to be an approved Active and Creative Kids provider. You can easily apply your voucher towards your lessons — just ask our team or visit our website for instructions.
Cancellations
If you need to withdraw from lessons, please let us know via email at least 3 days before your next billing date so we can stop your direct debit in time, this can be through the App, online portal or via email.
Holding Spots
To be fair to families on our waitlists, we’re unable to hold or reserve spots if you decide to take a break. You’re always welcome to re-enrol, and we’ll do our best to find you a new time when you’re ready to return.
Watch your kids confidence grow.
Looking for the perfect place to dive in? Find a location near you and explore our gallery to see our state-of-the-art facilities, happy swimmers, and expert coaches in action.